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New Editor versions don't get installed through Hub



How to reproduce:
1. Open Hub
2. Click Installs
3. Click Add
4. Select a version-> 'Next' -> 'Done'
5. Wait till installing done

Expected result: Selected version is installed
Actual result: Installing last for a long time and after it's done the version disappears or installing stops and the 'Failed to download EDITOR_VERSION .exe' error is occurring

Reproducible: 2.0.1 Hub version

Comments (39)

  1. A9887ba16d18dcb942642d857ac15cef?d=mm


    Mar 17, 2020 18:54

    I'm having this issue on March 16-17 2020. I read somewhere else that uninstalling and reinstalling the hub with administrator privileges can help but when I tried this the download also failed but this time I received an error message saying that the server is unresponsive.

    I believe this confirms my theory that the Unity Hub is failing because of a poorly configured timeout function. If it doesn't hear back from the server for a few seconds then the download fails. This is a huge problem for busy wifi networks because they tend to get busy in spurts causing the Hub to timeout.

  2. 1994c0f03953c325d0429d596939237d?d=mm


    Mar 16, 2020 08:24

    So, the issue is definitely not fixed, the installation of 2019.3.x version via Unity Hub 2.3.0 was just breaking up without any messages.

    Workaround that helped:
    1. Uninstall all current Unity Editor versions
    2. Uninstall Unity Hub
    3. Reinstall Unity Hub
    4. Change the Unity Editors path in the Unity Hub
    5. Run the installation as usual via Unity Hub

  3. 6099fd2e0f2c5720a5a5413bc3f4a283?d=mm


    Mar 13, 2020 23:17

    I had the same problem, but I am using linux through a chromebook, anyone know a linux fix?

  4. 20fe12624522d47e3097184f207f0474?d=mm


    Mar 09, 2020 10:41

    same issue on 2.3.0 with Mac Catalina. Nothing is downloaded into UnityEditor folder

  5. Ab73666d6a2245d319dc48974bf62e00?d=mm


    Mar 08, 2020 15:15

    totally not fixed, keeps happening to me and multiple colleagues

  6. 1f3dab0f25bf84f13f567e3f8373eff9?d=mm


    Mar 04, 2020 19:14

    Same problem here. I tried 2 times, I can see it downloads as my C drive space is getting lower, but it doesn't appear in the Hub.

  7. 8cfcfd926430b6603386edbf8d07b1ac?d=mm


    Mar 02, 2020 16:09

    Same problem here trying to download 2019.3.3, tried many times. Didn't have that issue with any previous version

  8. 1dddbaed36d87a26fc80c32df38a723a?d=mm


    Feb 28, 2020 09:38

    I managed to solve it by changing the installing directory! Unity Hub was trying to install into the /System folder, I changed it to another folder (like whatever you want) and it was all fine.

  9. 3e91f1f8c3b366ccd543f79226f957f6?d=mm


    Feb 26, 2020 22:21

    "Voting disabled for resolved issue (fixed)".. haha OR NOT. Unity must be high or something. This is still a big issue as it is still happening for me.

    - Trying to install the 2019.3.0f 6 Editor through Unity Hub 2.2.2
    - It completes the installation bar, but then disappears from the Unity Hub UI.
    - Relaunching Unity Hub shows the Editor in the installs tab, but it is in the constant "Installing" status.
    - The "2019.3.0f6" folder was created, but is empty.

    And installing the editor manually is way too painful for someone who also needs a bunch of extential modules like the android JPK and SDK, which can either be automatically downloaded and added through Unity Hub, or downloaded and managed manually.

    "(Fixed)" my ass

  10. 476cd067a850417456221788b6a3f490?d=mm


    Feb 25, 2020 22:17

    Bump. Same thing here on Catalina 10.15.3 with Unity 2019.3.2f1, Hub 2.2.2.

    Watch the download and then it disappears. Forced to download from the archives and Add it to hub. Also happens to a colleague with same Mac OS version.

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