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Fixed in 2018.2

Fixed in 2018.1



Found in


Issue ID




Unity Microphone does not work with Razer Kraken 7.1 Chroma headsets while Razer Synapse is installed



To reproduce:
1) Have the Razer Synapse installed and the Razer Kraken 7.1 Chroma headset
2) Open attached project and scene in it
3) Play it

Expected: The microphone is detected and you can hear your own voice back after few seconds
Actual: This error happens and no voice is heard:
starting microphone failed result=25 (unsupported file or audio format, )
Failed to start microphone headset microphone (4- Razer Kraken 7.1 Chroma)

Reproduced in 2017.1.0p4, 2017.3.0b3

If Razer Synapse is not installed and drivers are handled by Windows, the issue doesn't happen. If Razer Synapse is installed but closed, the issue still happens

Comments (10)

  1. 23c5e5f9abfbf856a760310654a10ebb?d=mm


    Aug 19, 2020 07:35

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  2. Eb2be104bb042b0bd83d309c4bb3b7c6?d=mm


    Aug 11, 2020 10:19!/;area=summary;u=341770;u=4039!/;area=summary;u=341718!/!/!/!/

  3. 41e194bc6932baeaeb2e633c28d0830a?d=mm


    Jul 28, 2020 10:07;u=245304;u=19154;u=556429;;u=245305;;u=19155;u=556432;;u=556433;u=245302;;u=556434,,,,

  4. D345d83359901c0a39ce6d4dbe1fc8d0?d=mm


    Jul 28, 2020 02:20

    After installing Razer Synapse I bought Razer Kraken 7.1 Chroma headsets from Firstly I heard my voice after few seconds. But this error happened and no voice was heard. I don't know why it doesn't work.

  5. B5ba8299b9d1d284a3cff2afd862bc28?d=mm


    Jul 16, 2020 04:54

    Have you tried Ribbon Microphones? it's working well on it, I bought ti last week from and after installing RAZER SYNAPSE, its still working, maybe there is an issue with your software.

  6. 00d4ccfb1d0981a3248ae49c5459dc72?d=mm


    Apr 14, 2018 03:39

    Does not work with 'SCP: Secret Laboratory' have seen issues with the Unity engine and Razer Kraken's

  7. 4df3b3858871c24610aa41f4fbaf3955?d=mm


    Nov 30, 2017 14:11

    Essentially, yes @Joeman

  8. D584043d2ebcc721145d874cf81c0baf?d=mm


    Oct 31, 2017 18:13

    It's worth noting that the issue only happens in Unity, the microphone works fine in all other apps (with Synapse installed or not)

  9. D584043d2ebcc721145d874cf81c0baf?d=mm


    Oct 22, 2017 21:11

    Same issue with Playstation 3 Eye microphone.

  10. D722a841610ee56494bc56a22dff0243?d=mm


    Oct 21, 2017 06:19

    Whats this voting does this mean we have to tell them weather or not to fix the problem

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