Unity Issue Tracker - Unity Microphone does not work with Razer Kraken 7.1 Chroma headsets while Razer Synapse is installed

Fixed in 2018.2.X

Fixed in 2018.1.X

Votes

18

Found in

2017.1.0p4

Issue ID

946835

Regression

No

Unity Microphone does not work with Razer Kraken 7.1 Chroma headsets while Razer Synapse is installed

Audio

Aug 30, 2017

To reproduce:
1) Have the Razer Synapse installed and the Razer Kraken 7.1 Chroma headset
2) Open attached project and scene in it
3) Play it

Expected: The microphone is detected and you can hear your own voice back after few seconds
Actual: This error happens and no voice is heard:
starting microphone failed result=25 (unsupported file or audio format, )
Failed to start microphone headset microphone (4- Razer Kraken 7.1 Chroma)

Reproduced in 2017.1.0p4, 2017.3.0b3

If Razer Synapse is not installed and drivers are handled by Windows, the issue doesn't happen. If Razer Synapse is installed but closed, the issue still happens