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Fixed in 2018.2.X

Fixed in 2018.1.X



Found in


Issue ID




Unity Microphone does not work with Razer Kraken 7.1 Chroma headsets while Razer Synapse is installed



To reproduce:
1) Have the Razer Synapse installed and the Razer Kraken 7.1 Chroma headset
2) Open attached project and scene in it
3) Play it

Expected: The microphone is detected and you can hear your own voice back after few seconds
Actual: This error happens and no voice is heard:
starting microphone failed result=25 (unsupported file or audio format, )
Failed to start microphone headset microphone (4- Razer Kraken 7.1 Chroma)

Reproduced in 2017.1.0p4, 2017.3.0b3

If Razer Synapse is not installed and drivers are handled by Windows, the issue doesn't happen. If Razer Synapse is installed but closed, the issue still happens

Comments (18)

  1. alukapia

    Jul 29, 2021 03:30

    Thank you for your sharing !

  2. AdamGill1212

    Jul 05, 2021 08:29

    After installing Razer Synapse I bought Razer Kraken 7.1 Chroma headsets from Firstly I heard my voice after few seconds. But this error happened and no voice was heard. I don't know why it doesn't work.

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