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Fixed in 2018.2.X

Fixed in 2018.1.X



Found in


Issue ID




Unity Microphone does not work with Razer Kraken 7.1 Chroma headsets while Razer Synapse is installed



To reproduce:
1) Have the Razer Synapse installed and the Razer Kraken 7.1 Chroma headset
2) Open attached project and scene in it
3) Play it

Expected: The microphone is detected and you can hear your own voice back after few seconds
Actual: This error happens and no voice is heard:
starting microphone failed result=25 (unsupported file or audio format, )
Failed to start microphone headset microphone (4- Razer Kraken 7.1 Chroma)

Reproduced in 2017.1.0p4, 2017.3.0b3

If Razer Synapse is not installed and drivers are handled by Windows, the issue doesn't happen. If Razer Synapse is installed but closed, the issue still happens

Comments (16)

  1. elmaasheley147

    Jul 16, 2020 04:54

    Have you tried Ribbon Microphones? it's working well on it, I bought ti last week from and after installing RAZER SYNAPSE, its still working, maybe there is an issue with your software.

  2. idealtecnik2012

    Apr 14, 2018 03:39

    Does not work with 'SCP: Secret Laboratory' have seen issues with the Unity engine and Razer Kraken's

  3. pags2k

    Nov 30, 2017 14:11

    Essentially, yes @Joeman

  4. SniperED007

    Oct 31, 2017 18:13

    It's worth noting that the issue only happens in Unity, the microphone works fine in all other apps (with Synapse installed or not)

  5. SniperED007

    Oct 22, 2017 21:11

    Same issue with Playstation 3 Eye microphone.

  6. Joeman9832

    Oct 21, 2017 06:19

    Whats this voting does this mean we have to tell them weather or not to fix the problem

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