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Fixed in 2019.3.X

Fixed in 2019.4.X



Found in



Issue ID




[Package Manager] User Not Logged In error appears if the editor is launched with the My Assets tab open



If you launch the editor with the My Assets section of the Package Manager open, you'll receive the following log in the console once the asset list has been refreshed.

[PackageManager] Error User not logged in

The Package Manager will also display an error saying "Error fetching packages, see console". Manually refreshing the package list at this point will NOT clear the error, even though the package list refreshes correctly.

I cannot reproduce this on 2020.1, so looks 2019.3 specific.

1. Open Unity and create a new project
2. Ensure that the Package Manager window is open and is set to the My Assets Tab
3. Close the editor
4. Open the editor again and open the previous project
5. When the editor opens, wait for the Package Manager to refresh

Expected Result:
The Package Manager completes the refresh process with no errors.

Actual Result:
The Package Manager displays a User Not Logged In error even though the packages are refreshed correctly.

Tested on Windows 10.

Reproduced on 2019.3.0f5, 2019.3.0b2

Cannot reproduce on 2020.1.0a19, 2019.3.0a12

Blocked from testing on 2019.3.0b1

  1. Resolution Note (fix version 2019.3):

    Verified fixed on

    Version 2019.4.6f1 (a7aea80e3716) Personal
    Tue, 21 Jul 2020 18:49:45 GMT
    Branch: 2019.4/staging

  2. Resolution Note (fix version 2019.4):

    Verified in

    Version 2019.4.7f1 (e992b1a16e65) Personal
    Wed, 29 Jul 2020 13:51:28 GMT
    Branch: 2019.4/staging

Comments (39)

  1. ndtech260

    May 03, 2020 21:11

    I fixed it with a restart.

  2. Chklang

    Apr 30, 2020 17:06

    Reproducted on 2019.3.12f1. I cannot use any bought asset!

  3. Shudrum

    Apr 23, 2020 20:59

    Reproduced on 2019.3.9 with the same Log: [PackageManager] Error User not logged in
    On 2019.3.10f1 : Still the problem, BUT, there is no log.

  4. krzysztofjankowski

    Apr 23, 2020 09:54

    Reproduced on 2019.3.10f1

  5. afteronly

    Apr 22, 2020 10:51

    I can give you some clue:
    In Control panel - Network and Internet - Network connection I had two connections. One is main and one is : vEthernet (DockerNAT) , Hyper-V Virtual Ethernet adapter
    I disabled the last and everything started to work

  6. Nerzal

    Apr 19, 2020 12:43

    Reproduced on 2019.3.10f1

  7. goalie

    Feb 15, 2020 19:42

    Happening for me on 2019.3.0f6

  8. Serotonindude

    Feb 04, 2020 20:44

    yes, happens all the time 2019.3.0f5

  9. unity_tAWJBVsYRgqBxQ

    Jan 27, 2020 14:57

    Reproduced on 2020.1.0a15.1847

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