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Fixed in 2021.1.X



Found in



Issue ID




[Packman] shows error “Unable to get purchase details because you may not have purchased this package” when package is free



How to reproduce:

1. Create a new project
2. Open package manager
3. Open Unity Asset Store in Browser
4. Find free Asset. eg.
5. Press "Open in Unity"
6. It opens in Package Manager

Result: User sees error on top "An error occurred: Unable to get purchase details because you may not have purchased this package."
Expected result: when package is free, this error shouldn't appear

Reproducible: 2021.1.0a10.1694, 2021.1.0a2.727, 2020.2.0b13.3614, 2020.2.0b8.3329, 2020.1.15f1.4895,
Not reproducible: 2019.4.15f1

Comments (5)

  1. 62b7972e315e912d279e782d6ffd2b91?d=mm


    Jul 01, 2021 15:24

    I know how to fix this (at least it worked on 2021.1.13f1):

    Unlog from your Unity account on the editor, and then log back in. I got the same problem, and tried this

  2. Af2919166984696074512500cb312926?d=mm


    May 04, 2021 13:06

    The same happens with 2021.1.5f1following the unity tutorial trying to import the Yughues Free Ground Materials

  3. 2766dea7940c5285fff4e9a4af64f412?d=mm


    Apr 20, 2021 07:39

    Using 2020.3.4f1 LTS and it's not fixed!

  4. 05652696f96af39e1e4bccb779407328?d=mm


    Apr 16, 2021 17:25

    This issue is not fixed

  5. 05652696f96af39e1e4bccb779407328?d=mm


    Apr 16, 2021 17:24

    I am using unity 2021.1.2f1
    I bought an asset from the unity asset store for $10. I tried to open it in unity and it is giving me this same error message. I am unable to download the asset. Help!

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