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Fixed in 2021.1.X



Found in



Issue ID




[Packman] shows error “Unable to get purchase details because you may not have purchased this package” when package is free



How to reproduce:

1. Create a new project
2. Open package manager
3. Open Unity Asset Store in Browser
4. Find free Asset. eg.
5. Press "Open in Unity"
6. It opens in Package Manager

Result: User sees error on top "An error occurred: Unable to get purchase details because you may not have purchased this package."
Expected result: when package is free, this error shouldn't appear

Reproducible: 2021.1.0a10.1694, 2021.1.0a2.727, 2020.2.0b13.3614, 2020.2.0b8.3329, 2020.1.15f1.4895,
Not reproducible: 2019.4.15f1

Comments (6)

  1. 856b40146cfc748f1c22e8f33535dc91?d=mm


    Dec 24, 2021 00:37

    In 2018, I added the free MicroSplat asset to the asset library. I recently bought paid add-ons for this asset. When I started looking for an asset through the package manager, it was not found. It is also not found through the list of purchased assets on the asset store site.
    If you just search for it through a store search and open the asset page, it says "You purchased this item on 2018 " and proposes to open in unity.
    The package manager writes the error “Unable to get purchase details because you may not have purchased this package”

    Unity 2020.3.19f but it seems that issue is not on the unity editor side, it's asset store database.

  2. 62b7972e315e912d279e782d6ffd2b91?d=mm


    Jul 01, 2021 15:24

    I know how to fix this (at least it worked on 2021.1.13f1):

    Unlog from your Unity account on the editor, and then log back in. I got the same problem, and tried this

  3. Af2919166984696074512500cb312926?d=mm


    May 04, 2021 13:06

    The same happens with 2021.1.5f1following the unity tutorial trying to import the Yughues Free Ground Materials

  4. 2766dea7940c5285fff4e9a4af64f412?d=mm


    Apr 20, 2021 07:39

    Using 2020.3.4f1 LTS and it's not fixed!

  5. 05652696f96af39e1e4bccb779407328?d=mm


    Apr 16, 2021 17:25

    This issue is not fixed

  6. 05652696f96af39e1e4bccb779407328?d=mm


    Apr 16, 2021 17:24

    I am using unity 2021.1.2f1
    I bought an asset from the unity asset store for $10. I tried to open it in unity and it is giving me this same error message. I am unable to download the asset. Help!

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