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Fixed in 2020.2.X



Found in




Issue ID




[PackMan] Error message appears when clicking "Open in Unity" on a free package in the Asset Store



How to reproduce:
1. Create a new Unity project
2. Open the Asset Store and find and open a free asset
3. Click "Open in Unity"
4. Observe the error in the Package Manager window

Expected result: No errors appear in the Package Manager window
Actual result: Error "An error occurred: Unable to get purchase details because you may not have purchased this package." appears in the Package Manager window

Reproducible with: 2020.1.4f1, 2020.2.0b1
Cannot test with: 2018.4.26f1, 2019.4.9f1 (Asset store is in the Editor)

Note: The user is still able to download the asset

  1. Response avatar

    Resolution Note (fix version 2020.2):

    Issue was fixed on Asset Store side 5 months ago

Comments (12)

  1. Af2919166984696074512500cb312926?d=mm


    May 04, 2021 13:04

    The same happens with 2021.1.5f1following the unity tutorial trying to import the Yughues Free Ground Materials

  2. 50e7de5677dbb188f033c763ec602a58?d=mm


    Apr 28, 2021 16:55

    This is still an issue. Doing the Previsualization course at the moment and when downloading The Realtime Rascals Assets, we are getting "An error occurred: Unable to get purchase details because you may not have purchased this package."

  3. 3e1c0b8d839c7072aa7312163b551801?d=mm


    Mar 13, 2021 23:24

    I'm just starting with Unity, i wanted to learn about terrain building and add new tools and brushes using "Terrain tools (beta)", i download it and when i try to install an asset (that i think is required for it to run) i can't because it's free. The worst thing is that this aset is provided by Unity themselves lol.

  4. 4ab03244c40c4a897b5c69433a3a866b?d=mm


    Feb 28, 2021 17:04

    We just encountered this problem after having bought the "ArchVizPRO Interior Vol.5 HDRP" asset from the Unity Asset store. Not being able to download an asset after having purchased is just really irritating and nerve-racking. Please fix asap. This having to fiddle around with issues in Unity is just a waste of time.

  5. 7d4e6195eb15fce5b9c3de35399ebe99?d=mm


    Feb 24, 2021 16:21

    I run a college game development class and I have one computer that states gives an error message on anything that is a free asset that we try to download. This is really bad for my class and their progress! PLEASE ANSWER THIS QUESTION! WE NEED A RESOLUTION!

  6. A605ecf1ac699f2304d0d39fa11ffbe8?d=mm


    Dec 26, 2020 22:30

    Still happens with the latest Unity, and in the case of the asset called SpaceNavigator Driver, it won't let me download it either even though it's free.

  7. D3fa7a98c160dbfe0e5c34e153b113cd?d=mm


    Oct 25, 2020 18:01

    same happened to me today when i tried to download a free asset from the store using unity 2020, any solution yet? or i should download the 2019 ver because it stable?

  8. Af260c77837eaea8e95d3448aeda4618?d=mm


    Oct 25, 2020 04:12

    I got the same message with Photon Bolt, too.

  9. 9d9075fc76011594f92924576b967285?d=mm


    Oct 24, 2020 12:52

    same for Rogue Fantasy Castle Asset.

  10. Ee13ada739eb9aa1a97eba26eb76852e?d=mm


    Oct 24, 2020 10:15

    The Bolt asset also has problem.

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