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Votes
0
Found in
2021.3.40f1
2022.3.35f1
6000.0.8f1
Issue ID
UUM-74933
Regression
No
[Mobile] Video not playing on some mobile devices
How to reproduce:
1. Open the “IN_79398” project
2. In the Build Settings make sure Android Platform is selected
3. Press Build And Run
4. Observe the Player
Expected result: Both videos are playing
Actual result: One or both of the videos are not playing
Reproducible with: 2021.3.40, 2022.3.35f1, 6000.0.8f1
Testing environment: Windows 10 Pro
Not reproducible on: No other environment tested
Reproducible on these devices:
VLNQA00470, Samsung Galaxy S8 (SM-G950F), Android 8.0.0, CPU: Exynos 9 Octa 8895, GPU: Mali-G71
VLNQA00513, Oneplus OnePlus Nord N10 5G (BE2029), Android 11, CPU: Snapdragon 690 SM6350, GPU: Adreno (TM) 619
VLNQA00611, Samsung Galaxy S24 Ultra (SM-S928B), Android 14, CPU: Qualcomm SM8650-AB Snapdragon 8 Gen 3, GPU: Adreno (TM) 750
VLNQA00120, Google Pixel 2 (Pixel 2), Android 8.1.0, CPU: Snapdragon 835 MSM8998, GPU: Adreno (TM) 540
VLNQA00375, Samsung SM-G996U (SM-G996U), Android 11, CPU: Snapdragon 888, GPU: Adreno (TM) 660
VLNQA00357, iPhone 12 Mini
Not reproducible on these devices:
VLNQA00122, Samsung Galaxy S9 (SM-G960F), Android 10, CPU: Exynos 9 (9810), GPU: Mali-G72
VLNQA00267, Samsung Galaxy S10+ (SM-G975F), Android 12, CPU: Exynos 9 (9820), GPU: Mali-G76
VLNQA00363, Samsung Galaxy Z Fold2 5G (SM-F916B), Android 11, CPU: Snapdragon 865 SM8250, GPU: Adreno (TM) 650
Thrown warning and errors in the Logcat:
{noformat}
Error:
NuCachedSource2 [application] source returned error -1, 0 retries left
Warning:
Warn Unity AndroidVideoMedia::OpenExtractor failed in ExtractorSetDataSource with error -10000 trying to access HTTP URL (https://dev.game.com/Video/Test.mp4). If Target API Level is 28 or greater, please confirm the usesCleartextTraffic attribute has been added to your Android manifest; or alternatively, enable cleartext traffic to specific domains in your network security config file.
Warn Unity AndroidVideoMedia: Error opening extractor: -10000{noformat}
Notes:
- According to the warning message there’s been an attempt to add “android:usesCleartextTraffic="true"“ in the manifest folder but it didn’t make a difference
- Also reproducible on iOS
- Not reproducible on Windows Standalone player
- Delay for the video with URL is expected
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