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Won't Fix

Votes

15

Found in [Package]

3.0.0

Issue ID

HUBX-726

Regression

Yes

[Hub] Unable to obtain license when activating it in the Unity Hub

Package: HUBX

-

Reproduction steps:
1. Open the Unity Hub
2. Sign in
3. Open the "Preferences" by pressing the gear icon on the left upper corner
4. Go to "Licenses"
5. Press "Add"
6. Press "Get a free personal license"
7. Press "Agree and get personal edition license"

Expected result: Personal edition license is granted
Actual result: In the windows appears the message "There was a problem activating a new personal license. Make sure you are logged in, and have internet connection"

Reproducible with: 3.0.0
Not reproducible with: 2.4.5

Notes:
- Reproducible with macOS, Windows
- Unity was unable to reproduce this locally. If you have additional information that would help us to reproduce this issue, please leave a comment or submit a new bug report

Possible workaround:
* Offline (manual) license activation "https://docs.unity3d.com/Manual/ManualActivationGuide.html" with an additional step:

# Generate the license request for manual activation either via the Hub or by using the Command Line Interface
# Open the generated .alf file in a text editor and add the following line into <MachineBindings> section: “<Binding Key="4" Value="" />” without the quotation marks
# Now proceed with activation and upload the modified .alf file to get the license
# Activate the license

  1. Resolution Note:

    Not reproducible with 3.1.2

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Comments (15)

  1. youridea

    Feb 07, 2022 17:31

    In windows 10 and 11 version 3.0.0 and 3.0.1 both working fine, I am facing this issue in Mac Os only.

  2. bxmauritian

    Jan 31, 2022 08:41

    Hi,

    Does anyone have a solution for this yet please?
    Exactly same issue.
    Fresh install. Can't activate any licenses.

  3. nhyper1453

    Jan 25, 2022 12:37

    The issue also continues on unity hub 3.0.1

  4. NightStormWolf

    Jan 25, 2022 04:42

    Same issue on Windows 10 v20H2. Unity Hub 3.0.0 and 3.0.1 will not activate with a personal license. Version 2.4.5 activates as expected. Upgrading from 2.4.5 to 3.0.0 or 3.0.1 shows no active license after upgrade.

    I have tried the automated login activation which returns "There was a problem activating a new personal license. Make sure you are logged in, and have internet connection."

    I have also tried the manual request method which returns an error of "Unable to save license"

  5. zolthar

    Jan 23, 2022 22:58

    I did a FRESH Windows 11 Install and off the bat Hub 3.0 would not activate. It works with 2.4.5, but as soon as I upgrade to 3.0, it doesnt recognise the license.

    So now have to uninstall and reinstall 2.4.5 again.

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