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Third Party Issue

Votes

0

Found in

2020.3.31f1

2021.3.19f1

Issue ID

UUM-28518

Regression

No

[Android] libGLES_mali.so crash

-

Steps to reproduce:
-The customer project is quite big and running it on the editor outside of the customer environment is complex. CQA was not able to reproduce the crash locally
-Customer reported where the crash is present 2020.3.31f1
-It's currently unknown if the crash reproduces on 2021.3.x, 2022.2.x, 2023.1.x, 2023.2.x Unity streams

The customer is having this crash on several devices:
0 libGLES_mali.so + 0x70179c
1 libGLES_mali.so + 0x70178c
2 libGLES_mali.so + 0x75ab04
3 libGLES_mali.so + 0x75ba6c
4 libGLES_mali.so + 0x75a170
5 libGLES_mali.so + 0x75a1e4
6 libGLES_mali.so + 0x72fa60
7 libunity.so!FrameTimingManagerGLES::GetGPUFrameEvents(gles::PendingFrame const&, unsigned int, PendingFramesManager<gles::PendingFrame, 4>::GPUFrameEvents&) + 0x48
8 libunity.so!GfxDeviceWorker::RunExt(ThreadedStreamBuffer&) + 0x2c
9 libc.so + 0x5288c

From the customer list of affected phones, CQA and Support found three devices that coincided with some of the following Mali GPUs:
G78, G68 MC4, G57 MC3, G57 MC2, G77 MC9, and G57

QA tested on:
VLNQA00335, Samsung Galaxy S20+ 5G (SM-G986B), Android 10, CPU: Exynos 990, GPU: Mali-G77
VLNQA00467 - Galaxy S21 Ultra 5G (SM-G998B), CPU: Exynos 2100, GPU: Mali-G78, OS: 11

Engine Support tested on:
Galaxy S20 (SM-G980F/DS similar to SM-G986B) with Android 12 and Exynos/Mali.

None of the above devices were able to reproduce the issue. The Customer sent a device that reproduced the crash consistently:
Samsung Galaxy S21 FE 5G
Model Number: SM-G990E/DS
GPU: Mali-G78

  1. Resolution Note:

    this is happening only on one device, and our investigation tells us it is due to device drivers... the drivers of the device needs to be fixed...

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