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Fixed in 2021.2.X

Fixed in 2019.4.X, 2020.3.X, 2021.1.X



Found in






Issue ID




[Windows 7] "WindowsVideoMedia error 0xc00d36b4" error is thrown when loading a video with the VideoPlayer



How to reproduce:
1. Open the user's attached "VideoPlayer Issue" project
2. Open the "SampleScene" Scene
3. Enter Play Mode
4. Observe the Game view

Expected result: Video is loaded and shown in the Game view
Actual result: Video is not loaded and "WindowsVideoMedia error 0xc00d36b4" error message is thrown in the Console log

Reproducible with: 2019.4.16f1, 2019.4.19f1, 2020.2.3f1, 2021.1.0b4, 2021.2.0a3
Not reproducible with: 2018.4.31f1, 2019.4.15f1

- The issue is not reproducible with Win8.1 and Win10
- In 2020.2 and above, the error is thrown when importing the video file and cannot be assigned in the Video Player Component (Click Reimport on the Asset to reproduce the error message)

  1. Resolution Note (fix version 2021.2):

    Fixed in: 2021.2.0a13

    Fix for disabling processing of rotated videos interfered with Windows 7 logic. No longer applying this logic when running on Windows 7, where it was not needed.

  2. Resolution Note (fix version 2021.1):

    Fixed in: 2021.1.5f1

  3. Resolution Note (fix version 2020.3):

    Fixed in: 2020.3.7f1

  4. Resolution Note (fix version 2019.4):

    Fixed in: 2019.4.27f1

Comments (11)

  1. spacefrog

    Feb 09, 2021 08:29

    Guys ... could you please look into this issue ?
    Its not that this is just some minor nuisance or something - quite the opposite:
    It simply means that Unity as a whole is not working as advertised

    Windows 7 compatibility is broken on the player side and on editor side as well...

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