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Fixed in 5.0

Votes

0

Found in

5.0.0a5

Issue ID

600498

Regression

No

Unable to re-activate when floating license has reached max installs on Mac

License

-

Unable to re-activate when floating license has reached max installs on Mac

Repro:
1. on Mac - Launch Unity editor and activate floating licenses(with the limit of 1 installs)
2. quit the editor (the floating license is released)
3. from another machine, activate the same floating license
4. on Mac launch Unity editor - Dialog appears:
“Failed to reactivate/update license.
Reason: Serial reached max number of lease. Please try again later or contact support” Quit or re-activate
5. Click on Re-activate renewing floating license progress bar is shown
6. wait for a moment -

Result
Dialog appears “Failed to activate/ update license. - Timeout occurred while trying to update license. try again later (...)” note: in the background Activate your Unity license window appears

7. Click ok to in the dialog with the failed to activate.

Result:
Dialog and activation window is closed

It is not possible for the user to start Unity at all as long there is no free lease.

Expected result:
When fail to update happens due to max number of installs, the user should be able to do a reactivation with another serial, trial or free

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