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Not Reproducible
Votes
4
Found in
6000.0.37f1
6000.1.0b5
6000.2.0a2
Issue ID
UUM-96843
Regression
No
Licensing Client fails to launch when opening Unity Hub
Reproduction steps:
1. Open the Unity Hub
2. Observe the Unity Hub
Expected result: Unity Hub opens
Actual result: Unity Hub fails to open
Reproducible with: 1.16.2
Reproducible on: Windows 10, Windows 11, macOS 24.0.0 (M1), macOS 24.1.0 (M1), macOS 24.2.0 (M4 Max), macOS 21.6.0 (Intel i5 1,6 GHz), macOS 23.2.0 (Intel i3 3.6 GHz)
Notes:
-Not reproducible by CQA
-All versions listed under "Reproducible on" were reported by users
-For this exact scenario the following error lines should be present: {{Process exited with code null}}, {{Failed to launch licensing client: Error: Timeout}}, {{Failed to start Unity Hub, reason: LICENSING_CLIENT_CONNECTION_ERROR: Failed to establish a connection with the Licensing Client}}
-A potential workaround involves performing a clean reinstallation of Unity Hub by first backing up the editors-v2.json file. Then, delete all files located in Users/[username]/Library/Application Support/UnityHub (for macOS users) or C:\Users\[username]\AppData\Roaming\UnityHub (for Windows users). Afterward, reinstall Unity Hub and restore the editors-v2.json file to its original location
Comments (1)
-
DragonfiAR
Apr 04, 2025 09:29
The workaround says to do the following:
Uninstall Unity Hub
Open “C:\Users%username%\AppData\Roaming\UnityHub”
Backup “editors-v2.json” file (information about installed Editors is kept here)
Delete all of the files inside
Install Hub again. You can download the latest Hub installer from “https://unity.com/download ”
Open “C:\Users%username%\AppData\Roaming\UnityHub” and paste the saved “editors-v2.json” file here.But there is no editors-v2.json file in the folder. I also can't open any Unity Editors directly either so this is blocking all Unity development for my business.
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Resolution Note:
This should be fixed with the new start up improvement for the client v1.17