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Third Party Issue
Votes
0
Found in
3.14.0
Issue ID
UUM-135820
Regression
No
"Editor unavailable" message is displayed when navigating to "Get set up" tab in Unity Hub
How to reproduce:
1. Open Unity Hub
2. Navigate to "Get set up" tab
3. Observe the message under “Install the latest Unity Editor” field
Actual result: “Editor unavailable” message is displayed
Expected result: No error message is displayed
Reproducible with: 3.14.0 and later Hub versions
Reproduced on: Windows 11, Windows 10 (by the user), macOS (24.6.0) (by the user)
Not reproduced on: No other environment tested
Note: the issue is not reproducible by staff
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Resolution Note:
Thank you for reporting this issue to Unity.
Based on the information available, the “Editor unavailable” message appears to have been caused by an unstable network connection in the affected environment rather than by a defect in Unity Hub itself.
Because the issue is related to the user’s environment, we are closing this case as a Third Party Issue. If you have evidence that the issue is within Unity, please share it and we will re-open the investigation.
Resolution Note:
Thank you for reporting this issue to Unity.
Based on the information available, the “Editor unavailable” message appears to have been caused by an unstable network connection in the affected environment rather than by a defect in Unity Hub itself.
Because the issue is related to the user’s environment, we are closing this case as a Third Party Issue. If you have evidence that the issue is within Unity, please share it and we will re-open the investigation.