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Not Reproducible

Not Reproducible in 3.14.X

Votes

0

Found in [Package]

3.14.1

Issue ID

HUBX-1484

Regression

No

"Editor unavailable" message is displayed when navigating to "Get set up" tab in Unity Hub

Package: Hub

-

How to reproduce:
1. Open Unity Hub
2. Navigate to "Get set up" tab
3. Observe the message under “Install the latest Unity Editor” field

Expected result: No error message is displayed
Actual result: “Editor unavailable” message is displayed

Reproducible with: 3.14.1

Reproduced on: Windows 11, Windows 10 (by the user), macOS (24.2.0) (by user), macOS (25.0.0) (by user), Ubuntu 24.04 (AMD) (by user)
Not reproduced on: No other environment tested

Notes:
- Seems that this issue is because of a network interruption: Proxy, firewall, or local network problem could have interrupted the connection.
- Errors in the logs:

{noformat}
{"timestamp":"2025-09-23T06:39:14.447Z","level":"warn","moduleName":"UnityReleaseServiceAdapter","pid":3036,"message":"LivePlatformAPI was unable to retrieve releases. CombinedError: [Network] Bad Gateway\n at makeErrorResult (file://<user-credentials>@urql/core/dist/urql-core-chunk.mjs:350:10)\n at fetchOperation (file://<user-credentials>@urql/core/dist/urql-core-chunk.mjs:607:11)\n at process.processTicksAndRejections (node:internal/process/task_queues:105:5)\n at async file:///D:/Games/Unity%20Hub/resources/app.asar/node_modules/wonka/dist/wonka.mjs:877:20 {\n graphQLErrors: [],\n networkError: Error: Bad Gateway\n at fetchOperation (file://<user-credentials>@urql/core/dist/urql-core-chunk.mjs:607:89)\n at process.processTicksAndRejections (node:internal/process/task_queues:105:5)\n at async file:///D:/Games/Unity%20Hub/resources/app.asar/node_modules/wonka/dist/wonka.mjs:877:20,\n response: Response { status: 502, statusText: 'Bad Gateway', headers: Headers { 'content-type': 'text/html; charset=UTF-8', 'referrer-policy': 'no-referrer', 'content-length': '332', date: 'Tue, 23 Sep 2025 06:39:13 GMT', 'alt-svc': 'h3=\":443\"; ma=2592000,h3-29=\":443\"; ma=2592000' }, body: ReadableStream { locked: true, state: 'closed', supportsBYOB: true }, bodyUsed: true, ok: false, redirected: false, type: 'basic', url: 'https://live-platform-api.prd.ld.unity3d.com/graphql&#39; }\n}"}{noformat}

  1. Resolution Note:

    Thank you for reporting a bug to Unity.

    The existing issue was created during an outage, where the reported bug was widespread and observable by all users, on both the Hub and the web download archives, due to an underlying service being down. The incident has been resolved, and this issue will be closed.

    Isolated incidents of Editors being unavailable, in certain regions for a very small subset of users due to a caching issue, will be tracked separately.

  2. Resolution Note (3.14.X):

    Thank you for reporting a bug to Unity.

    The existing issue was created during an outage, where the reported bug was widespread and observable by all users, on both the Hub and the web download archives, due to an underlying service being down. The incident has been resolved, and this issue will be closed.

    Isolated incidents of Editors being unavailable, in certain regions for a very small subset of users due to a caching issue, will be tracked separately.

  3. Resolution Note:

    The issue was resolved.

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