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Fixed

Fixed in 3.14.1

Votes

0

Found in [Package]

3.14.1

Issue ID

HUBX-1484

Regression

No

"Editor unavailable" message is displayed when navigating to "Get set up" tab in Unity Hub

Package: Hub

-

How to reproduce:
1. Open Unity Hub
2. Navigate to "Get set up" tab
3. Observe the message under “Install the latest Unity Editor” field

Expected result: No error message is displayed
Actual result: “Editor unavailable” message is displayed

Reproducible with: 3.14.1

Reproduced on: Windows 11, Windows 10 (by the user), macOS (24.2.0) (by user), macOS (25.0.0) (by user), Ubuntu 24.04 (AMD) (by user)
Not reproduced on: No other environment tested

Notes:
- Seems that this issue is because of a network interruption: Proxy, firewall, or local network problem could have interrupted the connection.
- Errors in the logs:

{noformat}
{"timestamp":"2025-09-23T06:39:14.447Z","level":"warn","moduleName":"UnityReleaseServiceAdapter","pid":3036,"message":"LivePlatformAPI was unable to retrieve releases. CombinedError: [Network] Bad Gateway\n at makeErrorResult (file://<user-credentials>@urql/core/dist/urql-core-chunk.mjs:350:10)\n at fetchOperation (file://<user-credentials>@urql/core/dist/urql-core-chunk.mjs:607:11)\n at process.processTicksAndRejections (node:internal/process/task_queues:105:5)\n at async file:///D:/Games/Unity%20Hub/resources/app.asar/node_modules/wonka/dist/wonka.mjs:877:20 {\n graphQLErrors: [],\n networkError: Error: Bad Gateway\n at fetchOperation (file://<user-credentials>@urql/core/dist/urql-core-chunk.mjs:607:89)\n at process.processTicksAndRejections (node:internal/process/task_queues:105:5)\n at async file:///D:/Games/Unity%20Hub/resources/app.asar/node_modules/wonka/dist/wonka.mjs:877:20,\n response: Response { status: 502, statusText: 'Bad Gateway', headers: Headers { 'content-type': 'text/html; charset=UTF-8', 'referrer-policy': 'no-referrer', 'content-length': '332', date: 'Tue, 23 Sep 2025 06:39:13 GMT', 'alt-svc': 'h3=\":443\"; ma=2592000,h3-29=\":443\"; ma=2592000' }, body: ReadableStream { locked: true, state: 'closed', supportsBYOB: true }, bodyUsed: true, ok: false, redirected: false, type: 'basic', url: 'https://live-platform-api.prd.ld.unity3d.com/graphql&#39; }\n}"}{noformat}

  1. Resolution Note (fix version 3.14.1):

    The issue was resolved.

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