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Votes

1

Found in [Package]

3.14.0

Issue ID

HUBX-1482

Regression

No

"Editor unavailable" message is displayed when navigating to "Get set up" tab

Package: Hub

-

How to reproduce:
1. Open Unity Hub
2. Navigate to "Get set up" tab
3. Observe the message under “Install the latest Unity Editor” field

Expected result: No error message is displayed
Actual result: “Editor unavailable” message is displayed

Reproducible with: 3.14.0

Reproduced on: Windows 11
Not reproduced on: No other environment tested

Notes:
- Seems that this issue is because of a network interruption: Proxy, firewall, or local network problem could have interrupted the connection.
- Error in the logs:

{noformat}{"timestamp":"2025-09-12T18:25:40.818Z","level":"warn","moduleName":"UnityReleaseServiceAdapter","pid":1300,"message":"LivePlatformAPI was unable to retrieve releases. CombinedError: [Network] fetch failed\n at makeErrorResult (file://<user-credentials>@urql/core/dist/urql-core-chunk.mjs:350:10)\n at fetchOperation (file://<user-credentials>@urql/core/dist/urql-core-chunk.mjs:607:11)\n at process.processTicksAndRejections (node:internal/process/task_queues:105:5)\n at async file:///C:/Program%20Files/Unity%20Hub/resources/app.asar/node_modules/wonka/dist/wonka.mjs:877:20 {\n graphQLErrors: [],\n networkError: TypeError: fetch failed\n at node:internal/deps/undici/undici:13510:13\n at process.processTicksAndRejections (node:internal/process/task_queues:105:5)\n at async fetchOperation (file://<user-credentials>@urql/core/dist/urql-core-chunk.mjs:510:18)\n at async file:///C:/Program%20Files/Unity%20Hub/resources/app.asar/node_modules/wonka/dist/wonka.mjs:877:20 {\n [cause]: ConnectTimeoutError: Connect Timeout Error (attempted address: live-platform-api.prd.ld.unity3d.com:443, timeout: 10000ms)\n at onConnectTimeout (node:internal/deps/undici/undici:2602:28)\n at Immediate._onImmediate (node:internal/deps/undici/undici:2568:35)\n at process.processImmediate (node:internal/timers:485:21)\n at process.topLevelDomainCallback (node:domain:161:15)\n at process.callbackTrampoline (node:internal/async_hooks:128:24) {\n code: 'UND_ERR_CONNECT_TIMEOUT'\n }\n },\n response: undefined\n}"}{noformat}

Comments (1)

  1. markoelgrande0

    Sep 18, 2025 02:10

    Any luck solving this? im having this problem on macos sequoia

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