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Fixed in 2019.3.X

Fixed in 2018.4.X, 2019.1.X, 2019.2.X



Found in


Issue ID




Collaborate turns itself off



What happened?

For some projects, Collab is turning itself off without user confirmation. Users are returning to their projects and finding that Collab is in the Start Now state. Refreshing the Services Window shows that Collab is no longer enabled. Re-enabling Collab allows the user to resume normal operations.

How to reproduce?

1) My collab project is open and Collab is enabled and up-to-date
2) Disable Wifi and Observe the “No network connection” dialog in the services window and collab toolbar
3) Re-enable Wifi
4) Observed (with a breakpoint in the code) that the method ‘void Collab::SetCollabEnabledForCurrentProject(bool enabled)’ gets called with “false”, which in turn makes the call to the genesis services_flag API to set the value for collab to ‘false’

So, it is possible that any internet connection disruption might cause this. Not sure if there are other repros but this one seems consistent

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