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Fixed in 2020.2

Fixed in 2018.4, 2019.4, 2020.1

Votes

4

Found in

2018.4

2019.3.10f1

Issue ID

1246484

Regression

No

APK cannot be published to Google Play because Unity doesn't meet the Families Policy Requirements

Android

-

How to reproduce:
Publish APK made with Unity to Google Play Console that targets kids as their main audience

Expected result - APK publishing is success and app is not rejected
Actual result - App is rejected

Reproducible with: 2020.2.0a13, 2020.1.0b9, 2019.3.14f1

Fixed in 2020.2.0a14, 2020.1.0b12, 2019.4.1f1, 2018.4.24f1

Comments (13)

  1. 5e62312614e0fe30b64eb5ee0e20861a?d=mm

    Geads

    Jul 12, 2020 13:46

    This is not fixed with Unity 20.20.1.0b.15, I have no analytics, ads, or IAP packges and I'm still getting denied

  2. 4f71a32a8d50845ea1a2486a88439e6c?d=mm

    LordChilli

    Jun 26, 2020 19:03

    I had the same problem. I updated to 2019.4.1f and turned off Analytics, but still saw information passing on Charles Proxy. I then removed the Analytics library, but still saw it appear. Finally I turned off 'Crashes and Exceptions' in Cloud Diagnostics and that seemed to do the trick. I haven't tried uploading it to the Play Store though.

    Although I'm now starting to wonder if I ought to pay more attention to the words 'Crashes' and 'Exceptions' above....

  3. 3391a8065575c7af53935ea9bbf3388b?d=mm

    wahlerdigital

    Jun 26, 2020 14:58

    This is a more serious issue than explained in the description. I had my apps removed from Google Play and they don't "target kids" specifically. They were in the Families program though. Google will not allow me to remove my apps from the Families program so I'm stuck until I can rebuild years old apps with a new version of Unity.

  4. 6a89eda022d2953f2cc1e3daebb456f6?d=mm

    mostafaberg

    Jun 26, 2020 08:59

    I can confirm that I've resubmitted my game with both versions `2020.2.0a15` and `2020.1.0b12` and both got rejected for the same issue.. I've also tried resubmitting with Analytics turned off, and still got rejected. so that doesn't help in my case.

    Also, the release notes for 2019.4.1f1 states that this issue is still a known issue and links to this issue so I haven't downloaded it to try.

    The response from google was:

    "For example, we detected that your app collects the following personal and sensitive information - Advertising ID and Android ID"

    I'm stuck for a few days now and unsure how to proceed, I will not put a privacy policy as a workaround as this is totally against the principle of my game for children. I'm trying to build trust with my user base and this is just going to let them and me down.

  5. 0225c22e6a01887295d3b4d5c7e0448a?d=mm

    Grewal12

    Jun 21, 2020 08:43

    Please Guide us Is Unity3d 2019.3.15f1 is stable for this error or not i am from pakistan if google finds small error in our app he suspend whole account which is big loose for us Please guide us is this Unity version has error or not .....Our other accounts are also suspended due to no reason so now we are carefull on every step Please Unity Team Guide us......................we wating...................

  6. Ef407764fccc67b772e21292acc061ce?d=mm

    leobilck

    Jun 19, 2020 14:59

    I believe that you can work around this issue by stating on "App Content" session that your app uses Advertising Id/Personally Identifiable Information *even if you don't actually use this for any purpose*.

    It's not ideal, but for those who are stuck with latest Unity versions, I believe it's the way to go for now.

  7. F8bcc887e7b931eb1f5b47babc779a90?d=mm

    CL-bburrage

    Jun 19, 2020 14:58

    For anyone on 2017 LTS that ran into this issue, please view this support post:

    https://forum.unity.com/threads/google-play-keeps-detecting-collection-of-personal-and-sensitive-information-rejecting-my-app.885223/#post-5997200

    Disabling HW Stats worked for us (we also did the Analytics manifest fix even though we don't use Analytics just in case).

  8. 10a38fdcd46c70513e924bb1a76e8f27?d=mm

    Aca

    Jun 19, 2020 06:25

    Please confirm is it fixed in 2019.4.1f1?
    In known issues says: Android: APK cannot be published to Google Play because Unity doesn't meet the Families Policy Requirements
    But here you say it is fixed in 2019.4.1f1.

  9. Be8ff7cabde2fef9102bb5779906999e?d=mm

    Zarrashi

    Jun 19, 2020 04:18

    This is not fixed like it says. It seems Google issued a wave of takedowns of Unity games, because of this issue. This needs to be resolved across the board.

  10. 8df5fe6cb49fab097c5abf439d1d6f9e?d=mm

    Antony-Blackett

    Jun 18, 2020 22:59

    This issue says it's fixed in 2019.4.1f1 but on the 2019.4.1f1 release notes page it's still listed as a known issue. Is it fixed or not fixed?

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