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Duplicate

Votes

1

Found in

6000.1.11f1

6000.2.0b9

6000.3.0a1

Issue ID

UUM-110923

Regression

No

Licensing Client fails to launch when opening Unity Hub (licensing client path is not found) [Hub version 3.13]

-

Reproduction steps:

# Open Unity Hub
# Observe the Unity Hub

Expected result: Unity Hub opens
Actual result: Unity Hub fails to open

Reproducible with: 1.17.0

Reproducible on: Windows 10 (by the user), Windows 11(24H2) (by the user)

Notes:

-Not reproducible by CQA
-For this exact scenario the following error lines should be present: {{Failed to launch licensing client: licensing client path is not found:}}, {{Failed to start Unity Hub, reason: LICENSING_CLIENT_CONNECTION_ERROR: Failed to establish a connection with the Licensing Client}}
-A potential workaround involves performing a clean reinstallation of Unity Hub by first backing up the editors-v2.json file. Then, delete all files located in Users/[username]/Library/Application Support/UnityHub (for macOS users) or C:\Users\[username]\AppData\Roaming\UnityHub (for Windows users). Afterward, reinstall Unity Hub and restore the editors-v2.json file to its original location

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