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Fixed in 2022.3.8f1, 2023.1.9f1, 2023.2.0b5, 2023.3.0a1, 7000.0.0a1



Found in






Issue ID




[iOS] White screen is displayed instead of the video, and "Cannot read file" is logged after resuming the video if Video Player was paused and the app was minimized and opened



How to reproduce:
1. Build And Run the user’s attached “” project on an iOS device
2. In the app, press the “Prepare Video” button (if a video preview is not shown, then before this step, press (the “<“ or “>” button)
3. Minimize the app
4. Open the app
5. Press the “Play” button
6. Observe the video

Expected result: The video is playing
Actual result: White screen shown instead of video, and “Cannot read file" is logged

Reproducible with: 2022.2.0a16, 2022.2.21f1, 2022.3.4f1, 2023.1.2f1, 2023.2.0a21
Not reproducible with: 2021.3.27f1, 2022.2.0a15

Reproduced on:
VLNQA00494 - iPhone 14 Pro Max, 16.3.1 iOS
VLNQA00358 - iPhone 12, 14.1 iOS
VLNQA00392 - iPad (9th generation), 15.0 iOS
VLNQA00310 - iPad Pro 12.9", 13.4.1 iOS

Not reproduced on:
VLNQA00523 - Galaxy S23 (SM-S911U), CPU: Snapdragon 8 Gen 2 (SM8550), GPU: Adreno 740, OS: 13
VLNQA00520 - Galaxy S22 USA (SM-S901U), CPU: Snapdragon 8 Gen 1 (SM8450), GPU: Adreno 730, OS: 12
VLNQA00277 - Asus ROG Phone (ASUS_Z01QD), CPU: Snapdragon 845 SDM845, GPU: Adreno 630, OS: 8.1.0 (App fully closes instead of going to background)

If the video is actively playing (not paused) when the app enters the background, this issue does not occur
If the video performs a seek to a different frame after the app enters the foreground prior to resuming playback, this issue does not occur

  1. Resolution Note (fix version 2023.3.0a1):

    Fixed in: 2023.3.0a2

  2. Resolution Note (fix version 2023.2.0b5):

    Fixed in: 2023.2.0b5

  3. Resolution Note (fix version 2023.1.9f1):

    Fixed in: 2023.1.9f1

  4. Resolution Note (fix version 2022.3.8f1):

    Fixed in: 2022.3.8f1

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