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Won't Fix

Votes

0

Found in

2021.3.53f1

2022.3.64f1

6000.0.52f1

6000.1.10f1

6000.2.0b8

6000.3.0a1

Issue ID

UUM-110456

Regression

No

[Android] Crash or freeze when disconnecting an external monitor from an Android device

-

How to reproduce:
1. Open the “ExternalDisplayProject.zip“ project
2. Open the “SampleScene“
3. Build and Run for Android
4. Connect an external display with HDMI and C-Type adapter (For Samsung make sure that DEX is disabled)
5. Press on the “Enable External Display“ button
6. Press on the “Disable External Display“ button
7. Observe that the “Cube“ doesn’t rotate but starts flickering on the external display
8. Disconnect the external display
9. Connect the external display again
10. Close the instance of the app and repeat steps 4-9 several times (most of the time app crashes on a third repeat)

Expected result: The app does not crash or freeze
Actual result: The app crashes or freezes

Reproducible with: 2021.3.53f1, 2022.3.64f1, 6000.0.52f1, 6000.1.10f1, 6000.2.0b8, 6000.3.0a1

Reproducible environment: macOS 15.4.1  (M4 Max), Windows 11 (Reporters)
Not reproducible environment: No other environment tested

Reproducible with these devices:
VLNQA00642, Google - (Pixel 9a), Android 15, CPU: NOT FOUND, GPU: Mali-G715
VLNQA00640, Samsung - (SM-S938B), Android 15, CPU: Snapdragon 9 Elite (SM8750), GPU: Adreno (TM) 830
Galaxy Tab S10 - Android 10 (Reporter’s)

Not reproducible with these devices:
VLNQA00626, iPhone 16 (MYE73QN/A), CPU: Apple A18 Pro, GPU: Apple designed, OS: 18.5

Notes:
- Some devices reproduce the issue a bit easier more information about this in the comments
- On some devices the app freezes/crashes on the 8th step, on the first try

  1. Resolution Note:

    This feels like doesn't happen often and seems like an edge case.
    We have reviewed the issue carefully, and in this case, the team is unable to prioritize fixing this bug. There are a number of reasons we make this decision, including the impact and severity of the issue across our user and customer base.
    Today we will be closing this case. Thank you again for taking the time to report this issue, and please let us know if there is anything else that changes the impact or severity of this issue.

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