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Fixed in 2021.2.X
Fixed in 2019.4.X, 2020.3.X, 2021.1.X
Votes
23
Found in
2019.3.2f1
2019.4
Issue ID
1237818
Regression
Yes
Video player fails to start playing and null handle errors are thrown when running Unity Editor/Build with specific hardware
Reproduction steps:
1. Make a new Unity project
2. Import the user's attached video ("Opening Cinematic for Demo.mp4")
3. Add the video to the scene and check that it is being played by entering Play Mode
4. Make a standalone build and run it
Expected result: Video plays without issues (no crashes, video can be seen playing)
Actual result: Video is not being played and "Got null handle from IDXGIResource::GetSharedHandle" errors can be found in the logs.
Users were able to reproduce with:
AMD Radeon R8 M445DX
AMD Radeon R7 M440
*Please report other GPUs with which the problem happens. We're trying to find systems to reproduce but the laptops with the Radeon models above are out of production.*
No repro with:
AMD Radeon Pro 570 (Mac)
Radeon Pro 580 (two different Macs)
AMD Radeon R9 200 Series (Windows)
Radeon Pro WX 7100 (Windows)
Radeon Pro WX 9100 (Windows)
NVIDIA GeForce RTX 2060 (Windows)
-
codemaker2015
Aug 25, 2022 11:18
- Open Edit - project settings in unity, select player, select PC platform,
- Uncheck auto graphics APIs for windows in the options of other settings,
- Add Vulkan at graphics APIs for windows below the options, Delete or adjust the default direct3d11 to Vulkan.
- After adjustment, you will be prompted to restart the unity editor. You can restart it. -
ANLevant
Jul 15, 2022 22:04
Graphic card:
Radeon RX 570 Series
-
ANLevant
Jul 15, 2022 21:59
Still present in 2022
-
Grivas_Publications
Jun 24, 2021 09:54
Same Issue with Radeon 520 on a dell inspiron laptop 15 3000.
using Unity.2019.4 -
InteractivaStudios
May 31, 2021 04:32
Also having this problem with Radeon 530
-
nabilhamouda10
May 23, 2021 19:37
I have the same problem until now I made a script to load my video (mp4) from Azure server and i got in Unity : Got null handle from IDXGIResource::GetSharedHandle.
I can hear only the voice but the video doesn't Appear. :( ….. from local it works when I change it to low quality and codec vp8 but in my project I need to load it from a server :( ,,, is there anyone who found a solution ?
-
adafish
Mar 20, 2021 19:23
We have a few reports of the same error and similar behavior--video does not play, but we do have audio--trying to play an MP4 from Streaming Assets using 2019.4.
From the player log--
Version: Direct3D 11.0 [level 11.1]
Renderer: Radeon (TM) 520 (ID=0x6665)
Vendor:
VRAM: 2039 MB
Driver: 27.20.14535.3005And the error:
Got null handle from IDXGIResource::GetSharedHandle.
(Filename: Line: 1316) -
reev4eg
Mar 11, 2021 20:07
Mono path[0] = 'C:/Program Files (x86)/Steam/steamapps/common/ATOM RPG/AtomRPG_x64_Data/Managed'
Mono config path = 'C:/Program Files (x86)/Steam/steamapps/common/ATOM RPG/MonoBleedingEdge/etc'
Initialize engine version: 2019.4.20f1 (6dd1c08eedfa)
[Subsystems] Discovering subsystems at path C:/Program Files (x86)/Steam/steamapps/common/ATOM RPG/AtomRPG_x64_Data/UnitySubsystems
GfxDevice: creating device client; threaded=1
Direct3D:
Version: Direct3D 11.0 [level 11.1]
Renderer: Radeon (TM) 530 (ID=0x6900)
Vendor:
VRAM: 2039 MB
Driver: 26.20.12001.7006
Begin MonoManager ReloadAssembly
- Completed reload, in 0.450 seconds
D3D11 device created for Microsoft Media Foundation video decoding.
<RI> Initializing input.<RI> Input initialized.
<RI> Initialized touch support.
UnloadTime: 12.557500 ms
DETECT GPU TIER2
(Filename: C:\buildslave\unity\build\Runtime/Export/Debug/Debug.bindings.h Line: 35)Looking for mods (C:/Program Files (x86)/Steam/steamapps/common/ATOM RPG/AtomRPG_x64_Data/StreamingAssets)...
(Filename: C:\buildslave\unity\build\Runtime/Export/Debug/Debug.bindings.h Line: 35)Found dlc bundle (C:/Program Files (x86)/Steam/steamapps/common/ATOM RPG/AtomRPG_x64_Data/StreamingAssets\dlc_1.bundle). Try to load...
(Filename: C:\buildslave\unity\build\Runtime/Export/Debug/Debug.bindings.h Line: 35)Asset bundle added:dlc_1.bundle
(Filename: C:\buildslave\unity\build\Runtime/Export/Debug/Debug.bindings.h Line: 35)SteamInput Init
(Filename: C:\buildslave\unity\build\Runtime/Export/Debug/Debug.bindings.h Line: 35)SteamInput GetConnectedControllers
(Filename: C:\buildslave\unity\build\Runtime/Export/Debug/Debug.bindings.h Line: 35)SteamInput Free
(Filename: C:\buildslave\unity\build\Runtime/Export/Debug/Debug.bindings.h Line: 35)Got null handle from IDXGIResource::GetSharedHandle.
(Filename: Line: 1370)Got null handle from IDXGIResource::GetSharedHandle.
(Filename: Line: 1370)Got null handle from IDXGIResource::GetSharedHandle.
(Filename: Line: 1370)Got null handle from IDXGIResource::GetSharedHandle.
(Filename: Line: 1370)Got null handle from IDXGIResource::GetSharedHandle.
(Filename: Line: 1370)Got null handle from IDXGIResource::GetSharedHandle.
(Filename: Line: 1370)Got null handle from IDXGIResource::GetSharedHandle.
(Filename: Line: 1370)Got null handle from IDXGIResource::GetSharedHandle.
(Filename: Line: 1370)Got null handle from IDXGIResource::GetSharedHandle.
(Filename: Line: 1370)Got null handle from IDXGIResource::GetSharedHandle.
(Filename: Line: 1370)Got null handle from IDXGIResource::GetSharedHandle.
(Filename: Line: 1370)Got null handle from IDXGIResource::GetSharedHandle.
(Filename: Line: 1370)Got null handle from IDXGIResource::GetSharedHandle.
(Filename: Line: 1370)Got null handle from IDXGIResource::GetSharedHandle.
(Filename: Line: 1370)Got null handle from IDXGIResource::GetSharedHandle.
(Filename: Line: 1370)Got null handle from IDXGIResource::GetSharedHandle.
(Filename: Line: 1370)Got null handle from IDXGIResource::GetSharedHandle.
(Filename: Line: 1370)Got null handle from IDXGIResource::GetSharedHandle.
(Filename: Line: 1370)Got null handle from IDXGIResource::GetSharedHandle.
(Filename: Line: 1370)Got null handle from IDXGIResource::GetSharedHandle.
(Filename: Line: 1370)Got null handle from IDXGIResource::GetSharedHandle.
(Filename: Line: 1370)Got null handle from IDXGIResource::GetSharedHandle.
(Filename: Line: 1370)Got null handle from IDXGIResource::GetSharedHandle.
(Filename: Line: 1370)Got null handle from IDXGIResource::GetSharedHandle.
(Filename: Line: 1370)Got null handle from IDXGIResource::GetSharedHandle.
(Filename: Line: 1370)Got null handle from IDXGIResource::GetSharedHandle.
(Filename: Line: 1370)Got null handle from IDXGIResource::GetSharedHandle.
(Filename: Line: 1370)Got null handle from IDXGIResource::GetSharedHandle.
(Filename: Line: 1370)Got null handle from IDXGIResource::GetSharedHandle.
(Filename: Line: 1370)Got null handle from IDXGIResource::GetSharedHandle.
(Filename: Line: 1370)Got null handle from IDXGIResource::GetSharedHandle.
(Filename: Line: 1370)Got null handle from IDXGIResource::GetSharedHandle.
(Filename: Line: 1370)Got null handle from IDXGIResource::GetSharedHandle.
(Filename: Line: 1370)Got null handle from IDXGIResource::GetSharedHandle.
(Filename: Line: 1370)Got null handle from IDXGIResource::GetSharedHandle.
(Filename: Line: 1370)Got null handle from IDXGIResource::GetSharedHandle.
(Filename: Line: 1370)Got null handle from IDXGIResource::GetSharedHandle.
(Filename: Line: 1370)Got null handle from IDXGIResource::GetSharedHandle.
(Filename: Line: 1370)Got null handle from IDXGIResource::GetSharedHandle.
(Filename: Line: 1370)Got null handle from IDXGIResource::GetSharedHandle.
(Filename: Line: 1370)Got null handle from IDXGIResource::GetSharedHandle.
(Filename: Line: 1370)Got null handle from IDXGIResource::GetSharedHandle.
(Filename: Line: 1370)Got null handle from IDXGIResource::GetSharedHandle.
(Filename: Line: 1370)Got null handle from IDXGIResource::GetSharedHandle.
(Filename: Line: 1370)Got null handle from IDXGIResource::GetSharedHandle.
(Filename: Line: 1370)Got null handle from IDXGIResource::GetSharedHandle.
(Filename: Line: 1370)Got null handle from IDXGIResource::GetSharedHandle.
(Filename: Line: 1370)Got null handle from IDXGIResource::GetSharedHandle.
(Filename: Line: 1370)Got null handle from IDXGIResource::GetSharedHandle.
(Filename: Line: 1370)Got null handle from IDXGIResource::GetSharedHandle.
(Filename: Line: 1370)Got null handle from IDXGIResource::GetSharedHandle.
(Filename: Line: 1370)Got null handle from IDXGIResource::GetSharedHandle.
(Filename: Line: 1370)Got null handle from IDXGIResource::GetSharedHandle.
(Filename: Line: 1370)Got null handle from IDXGIResource::GetSharedHandle.
(Filename: Line: 1370)Got null handle from IDXGIResource::GetSharedHandle.
(Filename: Line: 1370)Got null handle from IDXGIResource::GetSharedHandle.
(Filename: Line: 1370)Got null handle from IDXGIResource::GetSharedHandle.
(Filename: Line: 1370)Got null handle from IDXGIResource::GetSharedHandle.
(Filename: Line: 1370)Got null handle from IDXGIResource::GetSharedHandle.
(Filename: Line: 1370)Got null handle from IDXGIResource::GetSharedHandle.
(Filename: Line: 1370)Unloading 6 Unused Serialized files (Serialized files now loaded: 1)
LoadDB: 409
(Filename: C:\buildslave\unity\build\Runtime/Export/Debug/Debug.bindings.h Line: 35)UnloadTime: 424.785800 ms
Unloading 5 unused Assets to reduce memory usage. Loaded Objects now: 1469.
Total: 3.250400 ms (FindLiveObjects: 0.188200 ms CreateObjectMapping: 0.077800 ms MarkObjects: 2.943100 ms DeleteObjects: 0.040100 ms)Unloading 5 Unused Serialized files (Serialized files now loaded: 1)
UnloadTime: 15.382400 msUnloading 9 unused Assets to reduce memory usage. Loaded Objects now: 1464.
Total: 1.857100 ms (FindLiveObjects: 0.149400 ms CreateObjectMapping: 0.090100 ms MarkObjects: 1.196800 ms DeleteObjects: 0.419800 ms)Setting up 1 worker threads for Enlighten.
Thread -> id: 654 -> priority: 1
WARNING: Shader Unsupported: 'Hidden/TerrainEngine/CameraFacingBillboardTree' - All passes removed
WARNING: Shader Did you use #pragma only_renderers and omit this platform?
WARNING: Shader Unsupported: 'Hidden/TerrainEngine/TerrainLayerUtils' - All passes removed
WARNING: Shader Did you use #pragma only_renderers and omit this platform?
Unloading 5 Unused Serialized files (Serialized files now loaded: 1)
WARNING: Shader Unsupported: 'Hidden/TerrainEngine/Details/Vertexlit' - All passes removed
WARNING: Shader Did you use #pragma only_renderers and omit this platform?
WARNING: Shader Unsupported: 'Hidden/TerrainEngine/Details/Vertexlit' - All passes removed
WARNING: Shader Did you use #pragma only_renderers and omit this platform?
WARNING: Shader Unsupported: 'Hidden/TerrainEngine/GenerateNormalmap' - All passes removed
WARNING: Shader Did you use #pragma only_renderers and omit this platform?
WARNING: Shader Unsupported: 'Hidden/TerrainEngine/Details/BillboardWavingDoublePass' - All passes removed
WARNING: Shader Did you use #pragma only_renderers and omit this platform?
WARNING: Shader Unsupported: 'Hidden/TerrainEngine/BillboardTree' - All passes removed
WARNING: Shader Did you use #pragma only_renderers and omit this platform?
WARNING: Shader Unsupported: 'Hidden/TerrainEngine/CrossBlendNeighbors' - All passes removed
WARNING: Shader Did you use #pragma only_renderers and omit this platform?
WARNING: Shader Unsupported: 'Hidden/TerrainEngine/HeightBlitCopy' - All passes removed
WARNING: Shader Did you use #pragma only_renderers and omit this platform?
WARNING: Shader Unsupported: 'Hidden/TerrainEngine/PaintHeight' - All passes removed
WARNING: Shader Did you use #pragma only_renderers and omit this platform?
UnloadTime: 27.082200 ms
EARLY_ACCESS_1
(Filename: C:\buildslave\unity\build\Runtime/Export/Debug/Debug.bindings.h Line: 35)1556563420
(Filename: C:\buildslave\unity\build\Runtime/Export/Debug/Debug.bindings.h Line: 35)EARLY_ACCESS_1
(Filename: C:\buildslave\unity\build\Runtime/Export/Debug/Debug.bindings.h Line: 35)Unloading 9358 unused Assets to reduce memory usage. Loaded Objects now: 17145.
Total: 51.418300 ms (FindLiveObjects: 5.573200 ms CreateObjectMapping: 6.760100 ms MarkObjects: 30.905900 ms DeleteObjects: 8.178000 ms)!
(Filename: C:\buildslave\unity\build\Runtime/Export/Debug/Debug.bindings.h Line: 35)!
(Filename: C:\buildslave\unity\build\Runtime/Export/Debug/Debug.bindings.h Line: 35)!
(Filename: C:\buildslave\unity\build\Runtime/Export/Debug/Debug.bindings.h Line: 35) -
samcak_rv
Nov 20, 2020 11:15
also reproduced on 2020.1
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View bugs we have successfully reproduced, and vote for the bugs you want to see fixed most urgently.
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Resolution Note (fix version 2021.2):
Earlier generations of Radeon switchable graphics (R7 340, R7 440, 520, 530) have driver issues that make then incompatible with Unity's hardware-accelerated video decoding. We are adding detection of these issues so we can enable a software decoding fallback that will enable video playback.
Resolution Note (fix version 2021.2):
FIxed in: 2021.2.0b10
Resolution Note (fix version 2021.1):
Fixed in: 2021.1.18f1
Resolution Note (fix version 2020.3):
Fixed in: 2020.3.17f1
Resolution Note (fix version 2019.4):
Fixed in: 2019.4.30f1