Unity Issue Tracker - [iOS] "Couldn't create device API for device" when using Unity Remote with iPhone XR/XS/XS Max and later

Fixed in 2020.1.X

Fixed in 2018.4.X, 2019.3.X

Votes

4

Found in

2017.4.0f1

2018.4.0f1

2019.2.0a1

2019.2.4f1

2019.3.0a1

2020.1.0a1

Issue ID

1184243

Regression

No

[iOS] "Couldn't create device API for device" when using Unity Remote with iPhone XR/XS/XS Max and later

iOS

Sep 14, 2019

To reproduce:
1. Create a new project
2. Connect an iOS device to a windows machine
3. Open Unity Remote 5 app on the device
4. In Editor Settings set Device to the connected device

Expected: no errors in the console
Actual: getting errors in the console:
"ApplicationException: Couldn't create device API for device:"
"Could not start remote support for device: ApplicationException: Couldn't create device API for device:"

Reproduced on:
2017.4.0f1 2017.4.32f1 2018.4.10f1 2019.2.8f1 2019.3.0a12 2020.1.0a7

Device reproduced on:
- iPad Pro 12.9' (3rd gen) iOS 13.0

Device doesn't reproduce on:
- iPhone X iOS 11.3.1

Notes:
- Doesn't reproduce on macOS
- In 2019.3.0b5 can't select the device as Unity doesn't detect iOS devices after reconnecting devices, reopening Unity Remote and reopening Unity project.

--------------------
Fixed in 2020.1.0a20

Resolution Note (fix version 2020.1):

Fixed in 2020.1.0a20

Comments (1)

AAKLb

Dec 10, 2019 08:57

Actually, I am getting this error before iOS 13, I can't remember the version but what I know is that I cannot use Unity Remote with my iPhone from a very long time ago. Any workaround?

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