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Fixed in 2020.1

Fixed in 2018.4, 2019.3



Found in







Issue ID




[iOS] "Couldn't create device API for device" when using Unity Remote with iPhone XR/XS/XS Max and later



To reproduce:
1. Create a new project
2. Connect an iOS device to a windows machine
3. Open Unity Remote 5 app on the device
4. In Editor Settings set Device to the connected device

Expected: no errors in the console
Actual: getting errors in the console:
"ApplicationException: Couldn't create device API for device:"
"Could not start remote support for device: ApplicationException: Couldn't create device API for device:"

Reproduced on:
2017.4.0f1 2017.4.32f1 2018.4.10f1 2019.2.8f1 2019.3.0a12 2020.1.0a7

Device reproduced on:
- iPad Pro 12.9' (3rd gen) iOS 13.0

Device doesn't reproduce on:
- iPhone X iOS 11.3.1

- Doesn't reproduce on macOS
- In 2019.3.0b5 can't select the device as Unity doesn't detect iOS devices after reconnecting devices, reopening Unity Remote and reopening Unity project.

Fixed in 2020.1.0a20

  1. Response avatar

    Resolution Note (fix version 2020.1):

    Fixed in 2020.1.0a20

Comments (3)

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    Jun 28, 2020 11:40

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  3. 98435b6c9606a4554fe0c9a8b343e722?d=mm


    Dec 10, 2019 08:57

    Actually, I am getting this error before iOS 13, I can't remember the version but what I know is that I cannot use Unity Remote with my iPhone from a very long time ago. Any workaround?

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