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Not Reproducible

Votes

0

Found in

1.5.0-pre.2

Issue ID

UUM-142323

Regression

No

AI Assistant fails to load account information when AI assistant is opened

AI Generators

-

How to reproduce:

  1. Create a new project
  2. Open the AI Assistant window (Window > AI > Assistant)
  3. Observe the AI Assistant window

Actual result: The message "Unable to load account information from https://generators.ai.unity.com" is displayed
Expected result: The AI Assistant loads

Reproducible with: 1.5.0-pre.2 (6000.3.8f1)

Reproducible on: Windows 11 x64
Not reproducible on: No other environments tested

Workaround:

  • Not reproducible after running the following command as administrator on Windows:

Disable-NetAdapterBinding -Name "Ethernet 2" -ComponentID ms_tcpip6

Notes:

  • CQA was unable to reproduce the issue locally
  • The Console window shows the 2 errors:

** "Error after 5 attempt(s): Unknown - – Result type: SettingsResult – Url: https://generators.ai.unity.com"
** "Error after 5 attempt(s): Unknown - – Result type: PointsBalanceResult – Url: https://generators.ai.unity.com"

  1. Resolution Note:

    Thank you for reporting a bug to Unity.

    We have investigated the issue but were unable to reproduce it with the information provided. This can happen due to differences in environment, project setup, or steps taken.

    We will close this case for now. If you're able to share additional details such as different projects, steps, hardware/software configuration, or logs - please let us know, and we'll be happy to re-evaluate.

  2. Resolution Note:

    Thank you for reporting a bug to Unity.

    We have investigated the issue but were unable to reproduce it with the information provided. This can happen due to differences in environment, project setup, or steps taken.

    We will close this case for now. If you're able to share additional details such as different projects, steps, hardware/software configuration, or logs - please let us know, and we'll be happy to re-evaluate.

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